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Vision The main target of eGOIA is the demonstration of future-oriented public administration services to a broad public. Thereby the vision of the eGOIA project is the provision of a single virtual space supporting the interaction of citizens (independent of social status, gender, race, abilities and age) and the public administration in a simple,future-oriented and cost-effective way. Roadmap eGOIA intends to develop a long term, ambitious set of guidelines and strategies for future e-attendance agency solutions
begins with the demonstration of some integrated citizen-centric services based on the current set of eGovernment services in São Paulo; offers these services to a selected citizen user group in the newly established Citizen Access points; multiplies the lessons learned into different Brazilian regions/states and also to other countries (i.e. Peru and Portugal).
Background The growing availability of public services introduced by public agencies in the Internet requires that the Government takes initiatives to convert the present, physical-presence relationship with citizens into a future-oriented electronic community. The interaction of citizens with the public administration has to be encouraged to choose new ways of access for the benefit of all participating parties. On the other hand, as computer networking becomes increasingly important to economic and social success, many people in inner cities and isolated rural areas cannot use the new technology. This is especially true for poor people that do not have the possibility to access the new technology and to benefit from its challenges. In underserved communities proper tools for using these technologies are required to profit from the benefits of these new developments and to overcome the digital divide. Integration Technically the project is based on two main paradigms: front-office integration and back-office integration of e-Government services. Back-office Integration The goal is a unified approach to access already existing and also newly emerging government services. Requirements for faster development cycles, decreased effort, and greater software reuse motivate the creation and use of middleware and middleware-based architectures. These architectures create a virtual boundary around application components (e.g. eGovernment services) that interact with each other only through well-defined interfaces and define the standard mechanisms to compose and execute services in generic service environments. Front-office Integration Besides the integration of back-office processes the main factor for the acceptance of eGovernment services is an intuitive user-interface integrating the diverse eGovernment services available. eGOIA will instanti these services in so-called Citizen Access Points. These Citizen Access Points focus on the integration and participation of poor people towards this new technological environment. Therefore the applications - services for the citizens - have to be easily usable. This will be achieved by concentrating on certain life-situations (such as child is born, marriage, looking for a job, social assistance required, etc) that are non-technical and easy to follow by the target user group. Subprojects eGOIA is organized in subprojects: Subproject 1: Project management. Subproject 2: Strategy planning. Subproject 3: Improving accessibility and acceptance of e-Government services. Subproject 4: Integration of back-office processes or the provision of citizen-centric e-Government services. Subproject 5: Citizen Points of Access (CPA) and integration of front-office processes for the provision of citizen-centric e-Government services. Subproject 6: eGOIA demonstration of citizen-centric services to the user groups. Subproject 7: Assessment, dissemination and strategies for the future development in the São Paulo region and multiplication of eGOIA solutions into other municipalities, regions, states, countries.
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